- Question: DQFanFeedback – Frequently Asked Questions (FAQs)
Answer: DQFanFeedback is Dairy Queen’s official customer satisfaction survey that gives customers the opportunity to share their experience and receive a free Dilly Bar as a thank-you gift. Below, we answer the most common and important questions users have about this survey, including how to take it, eligibility, rewards, and more.
- Question: What is DQFanFeedback?
Answer: DQFanFeedback is Dairy Queen’s online guest feedback program. Found at www.dqfanfeedback.com, the survey is designed to gather customer opinions about their recent visit to a DQ location. In return for completing the survey, customers often receive a free Dilly Bar or other coupon reward.
- Question: What reward do I get after completing the DQFanFeedback survey?
Answer: As of 2025, most participants receive a free Dilly Bar upon completing the DQFanFeedback survey. The exact reward might change from time to time and can also depend on the Dairy Queen location you visited. Your receipt will clearly mention the reward you’re eligible for.
- Question: Where do I find the DQFanFeedback survey code?
Answer: The DQFanFeedback code is located on your Dairy Queen receipt. It’s usually a 19-digit code near the bottom, labeled as “survey code.” Without this code, you may not be able to participate in the online survey.
- Question: How long do I have to take the DQFanFeedback survey after my purchase?
Answer: You must take the DQFanFeedback survey within 3 days (72 hours) of your Dairy Queen visit. The survey code on your receipt will expire after that time, so make sure to act quickly to claim your reward.
- Question: Can I take the DQFanFeedback survey online?
Answer: Yes, the DQFanFeedback survey is completely online. You can take it from any device with internet access—desktop, laptop, tablet, or smartphone—by visiting the official website: www.dqfanfeedback.com.
- Question: Is the survey available in different languages?
Answer: Yes, DQFanFeedback is available in English, Spanish, and French. When you land on the homepage, you can choose your preferred language before starting the survey. This makes it more accessible for a wider audience across North America.
- Question: Who is eligible to take the DQFanFeedback survey?
Answer: To be eligible for DQFanFeedback, you must:
- Be at least 18 years old
- Have a recent DQ receipt with a valid survey code
- Be a legal resident of the U.S. or Canada
- Not be an employee or immediate family member of a DQ staff member
- Question: Do I need to print anything to redeem my reward?
Answer: Yes. Once you complete the survey, you’ll receive a validation code on the final page. Write this code on your original receipt. Bring the receipt with the code back to any participating Dairy Queen to redeem your free item.
- Question: Can I take the DQFanFeedback survey from my mobile phone?
Answer: Absolutely. The DQFanFeedback website is mobile-friendly, and many customers complete the survey on their smartphones. Just ensure you have your receipt handy and a stable internet connection.
- Question: How often can I take the DQFanFeedback survey?
Answer: You can take the survey once per receipt. If you visit Dairy Queen often, you can complete multiple surveys as long as each visit generates a unique receipt with a valid survey code.
- Question: Is any purchase required to take the DQFanFeedback survey?
Answer: Yes, a valid purchase is required. The survey requires a code that only appears on receipts after you’ve made a purchase at a participating Dairy Queen store.
- Question: Are all Dairy Queen locations included in the survey program?
Answer: Most U.S. and Canadian locations participate in DQFanFeedback, but some independently owned franchises might opt out. If your receipt includes a survey code, that means your location participates.
- Question: What is a Dilly Bar?
Answer: A Dilly Bar is one of Dairy Queen’s signature frozen desserts a round vanilla ice cream bar dipped in chocolate or another flavored coating. It’s the most common reward for completing the survey.
- Question: How long does the DQFanFeedback survey take?
Answer: The survey takes approximately 5 to 7 minutes to complete. It includes multiple-choice and open-ended questions about your recent experience, including service, cleanliness, food quality, and staff behavior.
- Question: What kind of questions are asked in the DQFanFeedback survey?
Answer: You’ll be asked questions such as:
- Was the food hot and fresh?
- How was the cleanliness of the restaurant?
- Did the staff greet you politely?
- How likely are you to recommend this DQ location?
- Question: Is the DQFanFeedback survey safe and legit?
Answer: Yes, the survey is 100 percent safe and legitimate. It is run by Service Management Group (SMG), a professional research firm that handles feedback for major brands. Your data is used only for feedback purposes and not sold.
- Question: What if my DQ receipt doesn’t have a survey code?
Answer: If your receipt doesn’t have a survey code, you might not be eligible to take the DQFanFeedback survey. Some locations may not participate in the program or only offer it during certain promotions. You can check with your local DQ store.
- Question: Can I use an old receipt to take the survey?
Answer: No, receipts expire after 3 days, so you must complete the survey quickly. Expired receipts will not be accepted, and you won’t be able to redeem the reward if you miss the deadline.
- Question: Who do I contact if I have an issue with the survey?
Answer: If you face any issues, you can contact Dairy Queen Customer Support through their official website or call their customer care number. For technical survey issues, there’s often a “Help” or “Contact Us” link on the DQFanFeedback survey page.
- Question: Can I combine the DQFanFeedback coupon with other promotions?
Answer: No, you generally cannot combine the survey coupon with other offers or discounts. It’s considered a standalone reward and can only be redeemed as-is.
- Question: Can I share my DQFanFeedback code with someone else?
Answer: No, the survey code is unique to your receipt and cannot be shared or reused. Once the code is used, it becomes invalid, and only one reward can be claimed per code.